Taking time to hear the stories that matter to matter pays off in the long run…it’s just the way we do things round here.
Asking for feedback can feel a bit embarrassing but we find the courage because it’s good to know what works well.
We see inequalities sensitive practice as more than providing equality of care to clients. We stay curious and find a way to ask what people need.
These are just three positive practice pointers that were developed in a recent Inequalities Sensitive Practice inquiry involved practitioners working in early years, homelessness and primary care mental health settings in North East Glasgow.
A strong message from the inquiry is that inequalities sensitive practice is about more than whether services are providing ‘equality of care’ to clients, patients or service users. It is also about professional practice, the daily business of how staff interact with the people they work with – their clients and with each other. Read more here about how using caring conversations helped to uncover the good practice under the radar.
I’m delighted to be a guest blogger for IRISS this week. This post talks about how stories energise and restore people’s connections with each other and what they care about, so motivating people to work together. Action research – a truly humane approach to inquiry
Here’s a new article on appreciative dialogue by Belinda Dewar and Cathy Sharp.
We discuss the role of appreciative dialogue in facilitation of practice development and action research. There’s not much guidance about the ‘how’ of facilitation – here we highlight one really valuable approach – the 7Cs of Caring Conversations. We’re finding that this is a great way to:
- Get feedback about what is working well as a basis for forward development and motivation.
- Provide a framework for questioning and co-analysis that helps to share the role of facilitation and supports the development of inquiry skills.
- Promotes active engagement in service design and delivery of staff and clients, service users or patients. It’s co-production in action.
Our current work uses this approach with a wide range of practitioners including those who work in Care Homes, mental health practitioners, health visitors and those working with homeless people and in the wider voluntary sector. The scope is wide and there are forthcoming fuller reports on how this approach is being used, so watch this space.
The journal is free but you will need to register to access it.
International Practice Development Journal
Appreciative dialogue for co-facilitation in action research and practice development
Research for Real has been selected, in partnership with Animate, to act as a Learning Partner to the Young Foundation and Taylor Haig in the 2 year BIG funded project Better by Design, which will be supporting 15 voluntary organisations in Scotland to review their work using design principles. More to follow soon.
Changing places with stories is a new resource developed by Space Unlimited with Research for Real to help groups of people to work with stories to support learning and inspire action to improve our places. Experience shows that story-telling can and does change the way we think about problems and solutions. Far from being anecdotal or subjective, stories are actually gold dust.
You can download the pack here.
Nice blog by Heather Sim of Space Unlimited…measurement of change as an art as much as a science.
At a Total Place event today we were reminded “the revolution will be improvised”.
A catchy meme for sure which reminded me of an article I’ve read some time ago by Frank J Barrett. He makes the point that there are lots of misconceptions about improvisation in music – that jazz players are ‘inarticulate. untutored geniuses, that they have no idea what they are playing as if picking notes out of thin air,’ when actually ‘the art of jazz playing is very complex and the result of a relentless pursuit of learning and disciplined imagination.’
Here’s the abstract and a link for those of you curious about how to co-produce coherent social innovation and change.
After discussing the nature of improvisation and the unique challenges and dangers implicit in the learning task that jazz improvisers create for themselves, the author broadly outlines seven characteristics that allow jazz bands to improvise coherently and maximize social innovation in a coordinated fashion. He also draws on his own experience as a jazz pianist. Finally, implications for organizational design and managing for learning are suggested. http://bit.ly/V6Uoza
Recently I was at the same event as Jackie Killeen, Director of the Big Lottery in Scotland. It was great to hear her say this:
“At BIG we have some positive experience of being able to find and utilise evidence to inform both our priorities and our funding approach. For example, our recent funding programme to support victims of domestic abuse saw us use evaluation findings on effective approaches to helping women and children affected by domestic abuse, and fund the roll-out of these approaches into many more areas. We think this is a good way of replicating proven examples of good practice.” See more here.
She was talking about the Cedar evaluation. We’re delighted that the evaluation evidence was useful for the funders – and doubly delighted that it was also useful at the time for those who were implementing the programme.
We know that multi-agency partnership working is difficult.
“Collaboration is by nature inefficient. It is only sensible to collaborate if real collaborative advantage can be envisaged. The strongest piece of advice, therefore, is ‘don’t do it unless you have to’”.
Here’s a new set of reports that document the lessons from the Fife Alcohol Partnership Project. There are lots of lessons from the overall approach likely to be of interest to others facing similar challenges across Scotland and the wider UK. It is likely to be of particular interest to members of Alcohol and Drug Partnerships, Community Planning Partnerships and all those with an interest in the public service reform agenda.
The reports are available on the FASS website.
•Quote from: Doing Things Collaboratively: Realizing the Advantage or Succumbing to Inertia? Professor Chris Huxham and Siv Vangen, Organizational Dynamics, Vol 33, No 2 2004, University of Strathclyde
I’m just back from a very interesting gathering of folk who find evidence use fascinating and want to see more of it. We at least seemed to agree that we want to create more of an appetite for evidence and want to do more sharing of examples of promising practices.
So here is an example based on a conference paper given last year.
Creating a community of reflective practice– It’s based on the CEDAR evaluation but goes into more detail about the approach. You might like this if you:
- want to see better use of existing evidence both from elsewhere and the stuff that we’re already swimming in;
- think that the evidence doesn’t ‘speak for itself’;
- suspect that hearing the voice of the consumer or service user might well provide very valuable perspectives on the nature of the problem and generate new solutions;
- suspect that much could be learnt by sharing of the rich experience of practitioners;
- would like to see those practitioners get more feedback about their work – both what’s good and what needs to change;
- think that if research is to be worthwhile, it should contribute to changes in practice as well as report the outcomes of the programme;
- like the idea of a community of reflective practice, but are not sure how to make a start.
For a short visual explanation of some of this you might also want to have at look here.